Frequently Asked Questions

Signals

Why didn't my signal fill?

The most common reasons:

1. Limit not triggered — For next_open_limit or signal_day_limit entries, the price never reached the limit level. This is by design — the strategy only wants a fill at a specific price. Check fill_confirmed in the dashboard.

2. Order submitted too late — Opening auction orders must be submitted before 9:28 AM ET. Closing auction orders must be submitted before 3:50 PM ET. Orders submitted after the cutoff are rejected or fall back to standard market orders.

3. Broker connection issue — If IB Gateway stopped or your broker API session expired, orders may not have been transmitted. Check the broker status indicator in Settings.

4. Insufficient buying power — Your account did not have enough cash or margin to cover the order at the calculated quantity.

Can I use multiple brokers at the same time?

No. Ordertune supports one active broker connection per account. To switch brokers, disconnect the current broker in Settings and connect the new one. Your signal history and open positions are not affected by switching.

How many positions can I have open at once?

There is no fixed cap. Ordertune runs 9 strategies, and each strategy can independently generate multiple signals that result in open positions when conditions are met. During high-activity periods, several strategies may each hold multiple positions simultaneously — the total open position count depends entirely on how many signals have been confirmed as filled.

Margin is recommended if you want to sustain simultaneous exposure across many positions. Without margin, your available buying power limits how many positions can be entered at the same time.

What is the exposure risk?

The portfolio is fully deployed whenever all active signals result in fills. Strategies are designed to be uncorrelated across regime, style, and holding period — but in extreme market events all equities can fall simultaneously. Set your position size appropriately for your risk tolerance and account size.

Execution

Why does IB Gateway need to stay running?

The IBKR Client Portal Web API is a local REST API — it runs on your machine and accepts connections only from localhost (or wherever you've installed it). It is not a cloud API. If IB Gateway stops, there is no way for Ordertune to communicate with IBKR. For fully automated execution, IB Gateway must be running during all market hours.

Can I execute signals manually without a broker connection?

Yes. Ordertune is designed to work without auto-execution:

• Read signals from the dashboard
• Use the IBKR Basket CSV attached to your daily email to import orders into TWS
• Execute manually in any broker's platform
• Optionally mark positions as manually filled in the Ordertune dashboard

Subscription & Account

How do I cancel my subscription?

Subscriptions are managed via Lemon Squeezy. To cancel:

1. Find your Lemon Squeezy purchase confirmation email
2. Click Manage Subscription in the email
3. Select Cancel Subscription

Your access continues until the end of the current billing period.

Is this financial advice?

No. All content provided by Ordertune is for educational and informational purposes only and is not intended as investment advice. Ordertune is not a registered investment advisor. Trading decisions are yours alone.

See the full disclaimer: ordertune.com/imprint-terms-privacy (opens in a new tab)

Where can I find the legal terms and privacy policy?

Full legal text including imprint, terms of use, and privacy policy is at:

ordertune.com/imprint-terms-privacy (opens in a new tab)