Frequently Asked Questions

Signals

Why didn't my signal fill?

The most common reasons:

1. Limit not triggered — For next_open_limit or signal_day_limit entries, the price never reached the limit level. This is by design — the strategy only wants a fill at a specific price. Check fill_confirmed in the dashboard.

2. Auction cutoff — Orders for the opening auction must reach the exchange before 9:28 AM ET, orders for the closing auction before 3:50 PM ET. A later release is not lost: long-term positions from the momentum strategies can be released on t1 for as long as their signal is valid. They reach Trader Workstation as timed orders that become active from 3:59 PM ET, comparable to MOC. This applies to long-term positions only, and as always only to orders you release.

3. The Bridge was not reporting — If no heartbeat had arrived for over 90 seconds, the release did not go out. The Broker tab shows Not reporting in that state. See Troubleshooting.

4. Insufficient buying power — Your account did not have enough cash or margin to cover the order at the calculated quantity. This comes back as a rejection with the broker's own wording.

5. The size drifted — The Bridge recomputes the quantity against your live account value. If it differs from the server's figure by more than 5%, the order is refused rather than sent at the wrong size. Release it again and it recalculates.

Does Ordertune know my broker password?

No. Your broker password stays with you; Ordertune never stores it and never asks for it. The Ordertune Bridge runs on your own machine, next to Trader Workstation, and you log in to Trader Workstation yourself. See Broker Setup.

Is the Bridge included in my plan?

Yes. Every paid plan includes the Ordertune Bridge to your own Interactive Brokers account. Plans differ in how many strategies they cover.

Which brokers are supported?

Interactive Brokers, through the Ordertune Bridge. That is the one supported path — see Broker Setup.

You have one Bridge connection per Ordertune account. If you disconnect it and set it up again, your signal history and open positions are unaffected: disconnecting invalidates an access token, it does not touch your records or your broker account.

How many positions can I have open at once?

There is no fixed cap. Ordertune runs a set of institutional grade strategies, and each strategy can independently generate multiple signals that result in open positions when conditions are met. During high-activity periods, several strategies may each hold multiple positions simultaneously — the total open position count depends entirely on how many signals have been confirmed as filled.

Margin is recommended if you want to sustain simultaneous exposure across many positions. Without margin, your available buying power limits how many positions can be entered at the same time.

How many strategies are running?

We don't publish the active count — strategy composition evolves with market regime, and the strategies available to you depend on your tier. To see exactly which strategies are currently active for your account, log in to t1.ordertune.com (opens in a new tab) and open the Strategies section.

What is the exposure risk?

Settings → Broker shows the theoretical maximum exposure for the strategies you switched on: every one of them at its full number of positions at the same time. That is the technical ceiling, not the exposure you typically hold. Check both against what your Interactive Brokers account allows on margin and against your own risk tolerance. See Execution.

The portfolio is fully deployed whenever all active signals result in fills. Strategies are designed to be uncorrelated across regime, style, and holding period — but in extreme market events all equities can fall simultaneously. Set your position size appropriately for your risk tolerance and account size.

Execution

Why do Trader Workstation and the Bridge have to keep running?

Because the connection to Interactive Brokers is local, not a cloud API. The Bridge talks to Trader Workstation over a socket on the same machine, and Trader Workstation talks to IBKR. Stop either one and the chain is broken: no order goes out and no result comes back.

There is one thing about this that catches everyone out. Interactive Brokers forces Trader Workstation to restart or log out once a day, at a time you choose outside trading hours, and asks for a full login once a week. That is IBKR doing it, not us — and a Bridge without a logged-in Trader Workstation stands still at the US open. Set Lock and Exit → Auto restart so it comes back on its own every day, and log in yourself once a week; see Prepare TWS.

My Bridge went offline. Are my orders gone?

No. Orders that already reached your broker keep running exactly as they were. What stops is the sending of new orders and the reporting back of results.

This matters because the natural reaction — going into Trader Workstation and placing the order again — leaves you with the position twice.

Can I execute signals manually without a broker connection?

Yes. Ordertune works without a broker connection:

• Read signals in Order Management
• Export the Basket CSV from Order Management to import a whole set of orders into Trader Workstation at once
• Execute manually in any broker's platform
• Optionally mark positions as manually filled in the Ordertune dashboard

Subscription & Account

How do I cancel my subscription?

On t1.ordertune.com (opens in a new tab), open Subscription and click Cancel subscription.

Plans run one month at a time and renew automatically until you cancel. A cancellation takes effect at the end of the paid month, and your access continues until then.

Is this financial advice?

No. All content provided by Ordertune is for educational and informational purposes only and is not intended as investment advice. Ordertune is not a registered investment advisor. Trading decisions are yours alone.

See the full disclaimer: ordertune.com/imprint-terms-privacy (opens in a new tab)

Where can I find the legal terms and privacy policy?

Full legal text including imprint, terms of use, and privacy policy is at:

ordertune.com/imprint-terms-privacy (opens in a new tab)